Shipping policy

1. Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)
   

1.1.    You may enjoy free delivery service on all our orders. For the benefit of our customer, we aim deliver order the next business day, the schedule will be advised prior to delivery.

1.2.    Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan are currently not available.

Should you have any inquiry about delivery, please feel free to contact us at info@bottlewander.comand +852 25720028.

1.3.    Incase where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next day after the adverse weather condition has ceased.

1.4.    If you fail to receive your ordered products upon the first delivery appoint mentor you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(es).

1.5.    All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

1.6.    Incase of any dispute, our determination shall be final.

         2 Store pickup service (applicable if you have selected to collect your order(s) at our shop)

2.1.    You will be notified by us via email when your ordered goods are available for collection at our showroom during business hours on the designated date of collection.

2.2.    Please collect your purchased item(s) at our showroom within 5 days from the designated date of collection during the specified business hours. Otherwise, we reserve the right to transfer such goods to our warehouse for storage and charge you storage fees at our prevailing rates. In such case, you are required to settle any outstanding fees before you can collect your order.

2.3.    When you pick up the product in our store, you or your authorised representative will be required to produce your email confirmation for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.

2.4.    If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the products in the same store on the next day when the store is opened.